At GAEAT, we understand that plans can change. Our cancellation policy is designed to be fair to our customers, partner restaurants, and delivery partners. Please review our cancellation policy to understand your rights and responsibilities when placing an order through the GAEAT app.

1. Order Cancellation by Customers:

– Before Order Confirmation:

– You may cancel your order at any time before it is confirmed by the restaurant without any charges. The order status can be checked under ‘My Orders’ in the app.

– After Order Confirmation:

– Once an order is confirmed, cancellation is subject to restaurant approval. If the restaurant has already started preparing your meal, cancellation might not be possible, or you may be charged a cancellation fee up to the full order amount.

– Cancellation Fees:

– If a cancellation fee is applicable, it will be clearly displayed on the cancellation confirmation screen.

2. Order Cancellation by GAEAT or Restaurant:

– GAEAT reserves the right to cancel any order under circumstances where the restaurant cannot fulfill the order due to reasons such as:

– Unavailability of items.

– Technical errors.

– Unforeseen delivery challenges (e.g., extreme weather conditions).

– In such cases, you will be notified as soon as possible, and a full refund will be initiated if payment has already been made.

3. Refunds:

– Refunds for canceled orders (where applicable) are processed within 5-10 business days, depending on your payment method.

– For any delay in refunds, please contact our customer support team.

4. Special Circumstances:

– If an order is significantly delayed beyond the estimated delivery time, you may have the option to cancel the order without any penalty. Please contact our support team for assistance in such cases.

5. Contacting Support:

– For any cancellation requests or issues with your order, please reach out to our customer support team via the app’s help section or email us at: help@bagginshq.com

6. Changes to This Policy:

– GAEAT reserves the right to modify this cancellation policy at any time. Any changes will be reflected in the app, and your continued use of the app will signify your acceptance of the updated policy.

Thank you for choosing GAEAT. We appreciate your understanding and cooperation as we strive to provide the best service possible.