1. Introduction

GAEAT is committed to providing a seamless and efficient food delivery experience to all our customers. This policy outlines our delivery processes, ensuring clarity and satisfaction for both customers and partner restaurants.

2. Ordering Process

– Customers can place orders through the GAEAT app or website by selecting their desired items from participating local restaurants.

– Orders can be scheduled for immediate delivery or for a specific later time.

– Upon ordering, customers will receive a confirmation notification, along with an estimated delivery time.

3. Delivery Areas

– GAEAT delivers to specified areas within the city limits. Coverage areas are regularly updated and validated based on demand and logistics feasibility.

– Customers can check if their location is within our delivery zone by entering their address in the app or website.

4. Delivery Times

– Standard delivery hours are from 10:00 AM to 11:00 PM, seven days a week.

– Peak times may affect delivery speed, particularly during lunch (12:00 PM – 2:00 PM) and dinner (6:00 PM – 8:00 PM) hours.

– Exact delivery times may vary depending on restaurant preparation and distance factors.

5. Delivery Fees

– Delivery fees are calculated based on the distance from the restaurant to the delivery location.

– Customers will be notified of any delivery charges before confirming their order.

– From time to time, GAEAT may offer promotions reducing or waiving delivery charges.

6. Delivery Partners

– GAEAT partners with professional delivery drivers who are trained to handle and transport food orders carefully.

– Every delivery partner is subject to background checks and an extensive onboarding process to ensure safety and reliability.

7. Order Tracking

– Customers can track their order in real-time through the app, with live updates on the status and location of their delivery.

– Notifications will alert customers when the delivery partner is en route and when the order has been delivered.

8. Contactless Delivery

– In light of health and safety considerations, GAEAT offers a contactless delivery option. Customers can request orders to be left at their doorsteps.

– Delivery instructions can be provided during the ordering process to facilitate contactless delivery.

9. Issues and Resolutions

– If customers encounter any issues with their delivery, such as items missing or incorrect orders, they are encouraged to contact our customer support team through the app or our helpline.

– GAEAT will investigate issues promptly and work towards an appropriate resolution, potentially including refunds or order replacements.

10. Cancellations and Modifications

– Customers may cancel or modify their orders within a limited timeframe after placing their order. Specific terms and conditions apply and can be found in the app.

– Restaurants reserve the right to refuse modifications post-preparation.

11. Feedback

– Customer feedback is invaluable and helps enhance our services. Customers are invited to rate their delivery experience and provide comments through the app.

12. Changes to Policy

– GAEAT reserves the right to update this delivery policy as necessary. Customers will be notified of any significant changes through updates on the app or via email communication.

This delivery policy is designed to ensure that GAEAT provides reliable and efficient service to all its users. We are committed to continuously improving our service and look forward to serving you.