At GAEAT, we strive to provide our customers with a seamless food ordering and delivery experience. We understand that there may be instances where you might need a refund due to various reasons. Here’s our detailed refund policy to guide you through the process:

1. Eligibility for Refunds:

– Orders that are canceled by the restaurant or delivery partner due to unforeseen circumstances.

– If the delivered order does not match the order placed (incorrect items, missing items, etc.).

– Quality issues with the food, such as spoilage, contamination, or other health-related concerns.

– Late deliveries beyond the expected delivery time, provided the delay was not communicated and justified in advance.

2. Non-Eligibility for Refunds:

– Change of mind after the order has been placed and confirmed.

– Incorrect delivery address provided by the customer.

– Unavailability of the customer to receive the order at the provided address and time.

– Personal taste or preference dissatisfaction, unless related to quality issues.

3. Refund Process:

– Customers must report any issues within 24 hours of receiving their order for eligibility.

– To request a refund, contact our customer support team through the app with your order number and a description of the issue.

– Depending on the nature of the issue, we may request photographic evidence or further information to process the refund.

4. Processing Time:

– Once a refund request is approved, please allow 5-10 business days for the refund to be processed and credited back to your original payment method.

5. Payment Methods:

– Refunds will be made using the same payment method used during the original transaction. If this is not feasible, we may issue a voucher or credit for future orders on the GAEAT app.

6. Contact Information:

– For any questions regarding our refund policy or to initiate a refund, please reach out to our customer support team via the GAEAT app under the ‘Chat with GAEAT’ section.

7. Amendments to the Policy:

– GAEAT reserves the right to modify or update this refund policy at any time. Any changes will be reflected in the app and communicated to users when applicable.

We are committed to addressing your concerns promptly and ensuring your satisfaction with our services. Thank you for choosing GAEAT!